Introduction

Welcome to D2 Tech Solutions (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website and our provision of IT support services. By accessing our website or using our services, you agree to be bound by these Terms.

Services

D2 Tech Solutions provides the following types of services to small businesses and residents in the Tampa Bay area:

• Managed endpoint security subscriptions
• Hourly IT support and consulting
• PC repair and diagnostics
• Network setup and troubleshooting
• Microsoft 365 administration
• Cloud backup and disaster recovery
• Hardware upgrades and device setup
• VoIP solutions
• Web design services
• AI consulting

Engagement Terms

Hourly Services

• Hourly rates are quoted at the time of service and may vary based on the type of support required.
• Work performed outside of standard business hours (Monday through Friday, 9:00 AM to 6:00 PM) may be subject to different rates.
• You will be notified of estimated time and cost before work begins, where practical.

Subscription Services

• D2 Managed IT is billed on a monthly basis per user, covering up to two devices per user. Additional devices, and business locations beyond the first, are billed as separate monthly line items at the rates quoted in your agreement.
• Subscriptions may be cancelled with 30 days written notice.
• Pricing may be adjusted with 30 days notice before the next billing cycle.

Flat-Fee Projects

• One-time projects (network setup, migrations, installations) are quoted as a flat fee.
• The quoted price covers the scope of work described in the estimate. Additional work may be quoted separately.

Client Responsibilities

To ensure effective service delivery, clients agree to:

• Provide accurate information about their IT setup and issues.
• Grant reasonable access to systems and equipment requiring support.
• Respond to communications in a timely manner.
• Maintain valid licenses for all software used.
• Keep hardware in a safe and accessible condition.

Limitation of Liability

D2 Tech Solutions strives to provide reliable and professional IT support. However, we do not guarantee uninterrupted service or the complete prevention of data loss, security breaches, or hardware failure. Our liability for any claim arising from our services shall not exceed the amount paid by the client for the specific service giving rise to the claim during the preceding three months.

Data and Privacy

We take the security of your data seriously. Our data handling practices are described in our Privacy Policy, which is incorporated into these Terms by reference. We implement appropriate technical and organizational measures to protect your information.

SMS Communications

By providing a mobile phone number and consenting to SMS communications, you agree to receive automated and manual text messages from D2 Tech Solutions regarding your support tickets and service notifications. Message frequency varies based on service activity. Standard message and data rates may apply. You may opt out at any time by replying STOP or request assistance by replying HELP.

Termination

Either party may terminate the service relationship at any time. Upon termination:

• All outstanding invoices become immediately due.
• We will make reasonable efforts to return client data and configurations in an accessible format.
• We retain the right to delete client data after 30 days following termination.

Changes to These Terms

We may update these Terms from time to time. We will notify you of significant changes by posting the updated Terms on this page and updating the “Last Updated” date. Your continued use of our services after the changes take effect constitutes your acceptance of the new Terms.

Contact Us

If you have any questions about these Terms of Service, please contact us at:

Email: info@d2techsolutions.com