Introduction

Welcome to D2 Tech Solutions (“we,” “our,” or “us”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, residential and small business tech support services, and communication channels (including SMS).

Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, physical address, and mobile phone number.
• Technical & Usage Information: IP address, browser type, device information, and how you interact with our website.
• Support Information: Details regarding your computers, network hardware, or software configurations provided during support ticketing or service requests.

How We Collect Information

Information is collected through:

• Direct submission via our web contact and service request forms.
• Verbal confirmation when you request technical support over the phone.
• Cookies and basic website analytics tracking.

How We Use Your Information

We use your information to:

• Provide on-demand technical support, PC repair, and network troubleshooting.
• Communicate real-time ticket updates, technician arrival times, and follow-up support notifications.
• Process invoices and transactions.
• Comply with legal obligations.

Data Sharing, Disclosure, and SMS Privacy

We do not sell, rent, or lease your personal information to third parties.

We may share your data with trusted service providers who assist us in operating our business (such as our ticketing system, Zammad, or our communication gateway, Twilio) solely to fulfill your service requests.

Mobile Information & SMS Compliance Disclosure:

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS Message Frequency and Rates

When you opt-in to receive SMS updates regarding your support tickets, message frequency varies automatically based on your active service requests and technical support interactions. Standard message and data rates may apply. You can request assistance at any time by replying HELP, or completely opt out of future text communications by replying STOP.

Your Rights

You have the right to access, correct, or request the deletion of the personal information we hold about you. If you wish to modify your communication preferences or opt out of specific data uses, please contact us directly.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, or disclosure.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: info@d2techsolutions.com